IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM). ITIL principles are used by a number of organizations in both the public and private sectors such as NASA, IBM, HP, British Telecom, HSBC bank and L'Oreal.
ITIL is created and owned by the Cabinet Office. ITIL best practices are explained in the five core guidance publications outlining the fundamental ITIL principles that focus on various areas within the service management discipline.
ITIL best practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance.
The ITIL Intermediate level is the core of the scheme. To take an examination at this level, candidates must hold the ITIL Foundation qualification and must complete an accredited training course.
ITIL Foundation Certification
This course is valuable for those who want to achieve the ITIL Intermediate Qualification. The ITIL Foundation Certificate is required to attend this course and to take the ITIL Intermediate exam on the final day.
The following examinations are available at the intermediate level:
Service Lifecycle: management focused examinations
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
Service Capability: process focused examinations
- Planning Protection and Optimization
- Release Control and Validation
- Operational Support and Analysis
- Service Offerings and Agreements
Our well-designed program uses accelerated learning techniques to ensure that a 3-day program is all you need to pass the ITIL Exam – guaranteed. Our highly structured, comprehensive program ensures that students pass the exam at the end of the third day of class. Our simulation helps students relate ITIL concepts to a practical situation. Implementing ITIL in organizations requires a good understanding of underlying concepts, and there is no better way to accelerate that understanding than to experience it. Our ITIL simulation provides delegates a way to think through, discuss, plan and implement ITIL in their professional lives, irrespective of their industries. Our experienced instructors ensure that students not only successfully pass the ITIL Exam but also feel prepared to apply ITIL concepts to improve the performance of their organizations.
- ITIL Simulation
- State-of-the-art Training and Lab Equipment
- In-class Internet Access
- Personal Computer Station for Each Student