IT Infrastructure Library® (ITIL) is the most widely adopted framework for IT Service Management in the world. It is a practical approach to identifying, planning, delivering and supporting IT services to the business. It describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
ITIL principles are used by a number of organizations in both the public and private sectors such as NASA, IBM, HP, British Telecom, HSBC bank and L'Oreal.
ITIL is created and owned by the Cabinet Office. ITIL best practices are explained in the five core guidance publications outlining the fundamental ITIL principles that focus on various areas within the service management discipline.
ITIL best practices also underpin the foundations of ISO/IEC 20000 (previously BS15000), the International Service Management Standard for organizational certification and compliance.
ITIL Foundation (known as ITIL v3 and ITIL 2011 edition) is the entry level examination for the scheme. There are no pre-requisites for this examination.
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There is no formal prerequisite for this course.
Those who work in the IT industry, want to achieve ITIL Foundation Certification and want to learn best practices for IT service management through ITIL training.
Candidates can expect to gain knowledge and understanding in the following upon successful completion of the education and examination components related to this certification.
- Service management as a practice (comprehension)
- The ITIL service lifecycle (comprehension)
- Generic concepts and definitions (awareness)
- Key principles and models (comprehension)
- Selected processes (awareness)
- elected functions (awareness)
- Selected roles (awareness)
- Technology and architecture (awareness)
- Competence and training (awareness)
Our course materials have been designed by a panel of ITIL experts with more than 15 years of industry experience in IT Service Management. We provide students with all the materials they need, including workbooks, chapter test books, a final test booklet, process charts, case studies and gift packs. The study material details the goals, objectives and basic concepts of core ITIL processes and functions everything students need to know to pass the exam. It seamlessly combines real-life examples with ITIL concepts to help students effectively implement ITIL concepts in their organizations. One of the major benefits offered to students is one month of free access to online study materials, which includes process charts, study guides and exam tips.
- Student Workbook
- Chapter Test Workbook
- Mock Exam
- Case Study
- Online access to ITIL Foundation course material offering 6 hours of pre-classroom study
- Free 18 PMI® approved PDUs
- State-of-the-art Training and Lab Equipment
- In-class Internet Access
- Personal Computer Station for Each Student